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Privacy Policy

Effective Date: July 1st, 2020

Last Updated: July 1st, 2020

Delvaux Design Coordination and Finance SA and/or its subsidiaries (hereinafter "we/our" or "Maison Delvaux") are strongly committed to transparency and we want you (hereinafter "you/your") to understand our data practices.

This Privacy Policy (the “Policy”) is intended to clarify how we process the personal information of our customers, prospects, job applicants, partners and suppliers, which we collect, or which you provide to us through your interactions with us and your use of our website (www.delvaux.com), app, services, and features, either online or offline (for example, purchasing online products from us or filling in a form you receive in a physical store during your visit). Please read the following carefully to understand how we will use your information.

By using our website, app, services, or features, you are accepting the terms of this Policy. If you do not agree to the terms of this Policy, please do not use our website, app, services, or features. If you do not understand, or if you have questions about, this Policy, please contact us before using, or continuing to use, our website, app, services, or features.

We reserve the right to change our Policy from time to time by posting the changes here. We will also provide you with notice by prominently posting on our website, via email, or both, if we make any changes to this Policy that materially affect your rights.

Please note that when using this website you may be subject to additional Terms and Conditions, such as General Terms and Conditions of Sale, which may supplement this Policy.

Our Policy is designed to inform you about:

1. The entity responsible for processing your information

2. How we collect your information

3. The information we collect

4. Cookies and Analytics

5. How your information is used

6. The disclosure of your information

7. The transfer of your information

8. Your rights

9. Your California privacy rights

10. The security of the information collected

11. Third-party websites

12. How to contact us

13. Personal information we collect and share

1. The entity responsible for processing your information

The entity responsible for processing your personal information is Delvaux Design Coordination et Finance S.A, a company incorporated under Belgian law with our registered office at 7, Boulevard Louis Schmidt, 1040 Brussels, Belgium, registered with the Crossroads Bank for Enterprises under number BE 0448.178.305.

If you have any questions or requests regarding our Policy or the way we process your information, please contact us via Section 12 below.

Our website, app, services, and features are not intended to children under 13 years old. We do not knowingly collect personal information from children under 13 years old without proper parental consent. Users under 13 years old should only use our website, app, services, and features with the permission and under the supervision of a parent or guardian. If you think we have inadvertently received personal information from a child under the age of 13, please contact us immediately. If you are a parent or guardian of a child using our services, please send us an email at dataprivacy@delvaux.com to view the information provided by the child and require that it be deleted. We will promptly address the issue.

2. How we collect your information

Depending on the nature of the relationship you have with Maison Delvaux, we may collect your personal information, directly or indirectly, in various ways when you:

  • Fill out a form (paper or electronic) received in a physical store .
  • Visit our website, online applications or open our emails (e.g. through cookies or similar technologies).
  • Interact with our sales advisers on each visit to a physical store of Maison Delvaux.
  • Contact us directly by email, phone, mail, message (instant messaging applications), via our website, web form, or by any other means.
  • Interact with us in any other way, online or offline, including through one of our online checkouts. Purchase online products from us.

Our website and app may, from time to time, contain links to and from social media platforms. You may choose to connect to us through a social media platform, such as Facebook or Instagram, and when you do, we may collect additional information from you. Please be advised that social media platforms may also collect information from you. We do not have control over the collection, use, and sharing practices of social media platforms and encourage you to review their usage and disclosure policies before using the social media platforms.

Finally, we also collect information from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services) who may share information with us. The purpose of Data collection by Third parties is always to ensure the quality of service that Delvaux provides to its clients.

3. What information do we collect

We may collect and process the following information about you:

  • Personal identification data. Including last name(s), first name(s), email, phone number, date of birth, postal address, delivery address, country of residence, and your passport number as part of a tax-free procedure. For example, when you fill out a form in one of our stores; when you purchase a product on our website; to verify your email address to help prevent spam, fraud, and abuse; to send you information about Maison Delvaux products and services; to communicate with you.
  • Technical information (electronic data). Including the IP address used to connect your computer to the internet, the type and version of the browser, the time-zone setting, the browser plugins’ type and versions, the operating system and platform, the device ID, etc., on each visit to our website.
  • Preferences regarding our collections or other luxury brands, as well as your interests and lifestyle during your visits to our physical store based on our interactions with you.
  • Image. Some of our physical stores are equipped with video surveillance systems (CCTV) to protect you and Maison Delvaux’s physical stores. These images are only collected for security purposes.
  • Information related to payment. Such as name and other details identifying the customer, destination country of the payment transaction, amount and currency of the payment transaction; International Bank Account Number (“IBAN”) when such bank account has an IBAN code, or the bank account code as corresponds in each case.
  • Employment-related personal information. Such as employment responsibilities, name, location of employment in order to review and evaluate your application when you apply via our website or a third-party site (e.g. LinkedIn).
  • Additional information about you based on messages you post on third-party sites, or via comments/reviews, or when you contact us by email, post, telephone or any other method of communication. For example, to answer your inquiries/questions.
  • And any other information about you that needs to be processed according to the General Terms and Conditions of Sale.

To see all of the categories of personal information we collect, click here.

4. Cookies and Analytics

Like many websites and apps, we use cookies, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions.. They help us in particular to provide you with a good experience when you browse our website and also allow us to improve it. For more information about cookies and why we use them, please refer to our Cookie Policy.

We also use various online analytics, including Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our website. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the website, compile reports on the related activities, and provide other services relates to website activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google click here.

5. How your information is used

We may use your information:

  • To facilitate your interactions with us, process your purchases, online and offline, and manage your relationship with Maison Delvaux in order to improve the management of our relationship with you and keep track of your purchases, particularly for after-sale service issues.
  • To provide you with information about other services and products we offer that may be of interest to you.
  • To verify and execute financial transactions related to your payments.
  • To answer your inquiries/questions when you communicate with our sales consultants via instant messaging applications (e.g. WhatsApp, WeChat, Line, KakaoTalk or similar).
  • To review and evaluate your application when you apply via our website or a third-party site (e.g. LinkedIn).
  • To inform you of changes to our products or services.
  • To prevent counterfeiting and related sales of Maison Delvaux products.
  • For marketing purposes: to contact you, with your consent where necessary, in order to invite you to events, and to offer you marketing content that is appropriate, personalized, and likely of interest to you.
  • To conduct market research/data analysis and identify customer profiles.
  • To manage contracts and relationships with our suppliers and partners.
  • For security purposes: we process your information and images (from our surveillance cameras) to protect you and Maison Delvaux, including our physical stores.
  • To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, and for statistical and survey purposes.
  • To improve our website and social networks to ensure that content is presented in the most efficient way for you and your computer/device.
  • As part of our efforts to keep our website secure and prevent counterfeiting and fraud.
  • To measure or understand the efficacy of the advertising and marketing campaigns we offer, and to provide you with relevant advertising.
  • To deliver our products. We use your personal information to take and handle your orders online and deliver the products.
  • To defend, protect, or enforce our rights or applicable terms and conditions.
  • To assist in the event of an emergency.
  • To comply with applicable law.

We may also combine your information collected through various sources, including information collected through our website, and develop a customer profile that will be used for the purposes above.

We may use your information to create non-personal information. We may use non-personal information for any legitimate business purpose. We may retain non-personal information for as long as we have a business need to do so.

6. The disclosure of your information

Except as disclosed in this Privacy Policy, we do not disclose or share your personal information with other third parties without your consent. In no event will we sell or rent your personal information. In order to achieve the purposes mentioned above in Section 5, we may share your information with:

  • our affiliated companies;
  • our business and commercial partners (e.g. for delivering packages), banks and insurers;
  • our professional advisers, consultants, and contractors;
  • our IT service providers;
  • our marketing service providers;
  • our online payment service providers;
  • our analysis and search engines providers that help us improve and optimize our website, such as Google Analytics.
  • Fraud detection agencies and other third parties who operate and maintain fraud detection registers.
  • Third party service providers related to the operation and maintenance of the information systems processing your personal information (these providers only have access to the personal information necessary to carry out their missions).
  • The courts and other necessary third parties in the event of a subpoena, court order or other legal process;
  • Law enforcement authorities as required or permitted by applicable law.

We will also disclose to or share information with third parties under the following circumstances:

  • As a result of or in connection with the purchase, sale, merger, consolidation, change in control, transfer of assets, bankruptcy, reorganization, or liquidation.
  • Where we are required to disclose or share your information in order to comply with a legal obligation or to protect the rights, property or security of Maison Delvaux, our customers, or other third parties. This includes the sharing of information with regulatory authorities, law enforcement, or other third parties in the event of, for example, a cyber incident.
  • Where necessary to achieve the purposes described in Section 5 of this Policy.

To see all of the categories of personal information we share, click here.

We share non-personal information with third parties as reasonably necessary to meet our business needs.

7. The transfer of your information

We may transfer your information outside of the country it was originally collected in, including transferring it to Canada, Japan, Korea, Hong Kong, Macau, Singapore, where necessary (i) to achieve any of the purposes set out in Section 5 and/or (ii) to disclose your information to a third party in accordance with Section 6 of this Policy.

If you would like to learn more about the transfer of your information and/or the safeguards in place (including how to obtain a copy), please contact us via the channels given in Section 12 below. The purpose of Data transfer by Third parties is always to ensure the quality of service that Delvaux provides to its clients. The Third Parties agree not to sell, share or use the information you have provided to Delvaux for Marketing purposes.

8. Your rights

You may have certain rights regarding the information we hold about you. You can exercise these rights by contacting us (see Section 12 below):

  • You have the right to access the information we hold about you – in fact, we want you to be aware of the information we hold about you. You also have the right to not receive discriminatory treatment for exercising your access right.
  • You have the right, under certain circumstances, to request that we deleteyour information from our systems. You have the right to not receive discriminatory treatment for exercising your deletion right.

Please note, under certain circumstances we may be required to retain and use certain information for legal or administrative purposes (e.g. maintaining accounts).

To make a request, please send us an email with as subject "request regarding data protection". We will respond as soon as possible. Please note, we may need to verify your identity before assisting with your request.

9. Your California privacy rights

We do not share personal information with third parties for their own direct marketing purposes without your consent. California residents under 18 years old, in certain circumstances, may request and obtain removal of personal information or content about you and posted on our website. Please be mindful that this would not ensure complete or comprehensive removal of the content or information posted on our website by you. To make any request pursuant to California privacy law, please contact us.

10. The security of the information collected

We have implemented a number of security measures on with the aim of preventing unauthorized disclosure of, or access to, information collected and/or received. We have also strived to create a secure and reliable website. Please note however that the confidentiality of any communication or other material transmitted to us or which we transmit to third parties via our website or by email cannot be guaranteed. We accept no responsibility for the security of the information transmitted using these methods. If you suspect an unauthorized use or security breach of your information, please contact us as soon as possible.

When you receive (or choose) a password that allows you to access certain parts of our website, you are responsible for maintaining the confidentiality of that password. We ask that you not share your password.

11. Third-party websites

Our website may, from time to time, include links to or from the websites of our networks of partners, advertisers or subsidiaries. If you follow a link to one of these websites and/or applications, be aware that such websites and/or applications have their own privacy policies over which we have no control. They are therefore not the subject of this Policy and we are not responsible for those policies. Please review the respective policies before sending any information to such websites and/or applications.

12. How to contact us

If you have any questions, comments or queries regarding this Policy, you can write to the following address: Delvaux Design Coordination et Finance S.A., attention of the head of the legal department, 7, Boulevard Louis Schmidt, 1040 Brussels, Belgium; or by email to dataprivacy@delvaux.com.

Please note, we may need to verify your identity before assisting with your request.

13. Personal information we collect and share

Category What we collect How we collect it Why we collect it With whom we share it
Identifiers Name, postal address, online identifier, Internet Protocol address, email address, or other similar identifiers. Collected online or offline when you directly provide it to us, through your use of our website, or from third parties. For more, see the How we collect your information section above. We collect this information for the purposes list in the How your information is used section above. Shared with third parties as described in The disclosure of your information section above.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) Name, address, telephone number, and billing information. (Some personal information included in this category may overlap with other categories.) Collected online or offline when you directly provide it to us, through your use of our website, or from third parties. For more, see the How we collect your information section above. We collect this information for the purposes list in the How your information is used section above. Shared with third parties as described in The disclosure of your information section above.
Protected classification characteristics under California or federal law Age and gender. Collected online or offline when you directly provide it to us, through your use of our website, or from third parties. For more, see the How we collect your information section above. We collect this information for the purposes list in the How your information is used section above. Shared with third parties as described in The disclosure of your information section above.
Commercial information Services or products purchased, obtained, or considered. Collected online or offline when you directly provide it to us, through your use of our website, or from third parties. For more, see the How we collect your information section above. We collect this information for the purposes list in the How your information is used section above. Shared with third parties as described in The disclosure of your information section above.
Biometric information Not collected. N/A N/A N/A
Internet or other similar network activity Information on a customer's interaction with our Services or an advertisement on our website. Collected online when you directly provide it to us, through your use of our website, or from third parties. For more, see the How we collect your information section above. We collect this information for the purposes list in the How your information is used section above. Shared with third parties as described in The disclosure of your information section above.
Geolocation data Physical location via IP addresses. Collected online when you directly provide it to us, through your use of our website, or from third parties. For more, see the How we collect your information section above. We collect this information for the purposes list in the How your information is used section above. Shared with third parties as described in The disclosure of your information section above.
Sensory data Image collected via CCTV. Collected when you visit our physical stores. For more, see the How we collect your information section above. We collect this information for the purposes list in the How your information is used section above. Shared with third parties as described in The disclosure of your information section above.
Professional or employment-related information Current and past employment. Collected online or offline when you directly provide it to us, through your use of our website, or from third parties. For more, see the How we collect your information section above. We collect this information for the purposes list in the How your information is used section above. Shared with third parties as described in The disclosure of your information section above.
Non-public education information Not collected. N/A N/A N/A
Inferences drawn from other personal information Profile reflecting a person's preferences and characteristics. Collected online or offline when you directly provide it to us, through your use of our website, or from third parties. For more, see the How we collect your information section above. We collect this information for the purposes list in the How We Use Information section above. Shared with third parties as described in The disclosure of your information section above.